|Louie Gravance learned at an age earlier than most the necessary building blocks to create a successful career in one of the most challenging industries: entertainment. At only twelve years old, he began working in California as a stage, film and television actor and would go on to appear in over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry’s most successful conglomerates, The Walt Disney Company, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a twelve-year adventure at the Walt Disney World Resort in Orlando, Florida.
During these twelve years Gravance immersed himself in the Disney culture, developing a seasoned resume with the company and garnering numerous awards for his work along the way. He trained thousands of new-hires at Disney University, teaching from a platform that centered on the powerful impacts of both self-investment and delivering the finest customer service experiences possible. He was also invited to design, develop and deliver the premier roster of business programs used by hundreds of corporate clients who took part in various courses and training offered at the Disney Institute. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a Disney keynote speaker, having begun his professional speaking engagements on behalf of Disney in 1998.
Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker and corporate culture guru for companies such as ING Financial, Choice Hotels, Microbac Technologies, Nikon and The American Council of Independent Laboratories (he worked with over one hundred different groups between 2001 and 2016.) Gravance has been credited with “literally changing the consciousness of business in America” through his service campaigns and initiatives that have included Bank of America’s “The Bank of America Spirit” campaign- deemed the most successful customer service training initiative in the company’s history- and SkyTouch Technologies’ “Being SkyTouch” customer service program.
Through his company Louie Gravance Creative Content, with offices in Orlando, Florida and Maui, Hawaii, Gravance continues to offer clients unique training programs with incorporated themes such as “Great Service Serves the Server First!” and powerful initiatives including “NOW Management” and “The Service Power”. And while corporate and employee growth is serious business, humor and heart remain at the center of every Louie Gravance presentation because he also knows, from experience, there’s no business BUT show business!